Charlene Parks

Results-oriented, politically savvy Visionary IT Leader bringing over 20 years of experience. I have a diversified background in information technology, project management, and business development.

I offer a strong track record in spearheading Portfolios/Programs/Projects and driving operations and performance to generate solid results. I have extensive experience in designing, developing and implementing innovative, technology-driven business solutions for diverse employers and their key clientele. I excel in executing initiatives from conception and development through timely, cost-effective delivery, as well as building and leading productive teams, defining and resolving inefficiencies, and optimizing overall operational performance. I also possess strong communication skills vital to determining and responding to customer needs and forging proactive relationships.

Working as a contractor for many years, I joined a startup as a key member of the Executive Team, managing all Project Management, Business Development, Recruiting, and Operations functional areas. I possess a diversified background information technology and project management. I'm also distinguished for an entrepreneurial mindset, creative problem solving, building cross-functional teams and a bottom-line orientation.

In my spare time, I love spending time with my family, reading, volunteering, and flying – I am a student pilot.

I look forward to hearing from you and discussing how I can contribute to your team.

What I Do

IT Project Management

A key leader in ensuring project stakeholder initiatives align with strategic corporate objectives. A proven proactive leader in driving organizational success through measurable results. Improving customer experience through streamlined processes and implementing cost-effective, high-quality solutions.

Business Development

Experience includes human capital management, identification of new business opportunities, as well as acting as SME for IT and Project Management for internal and external stakeholders. Proven success in winning bids on government contracts, knowledgable in RFP process, obtaining business certifications and B2C, and C2C markets.

Coach & Mentor

Coach & mentor to colleagues, clients, and those in my community to enhance leadership. I am a passionate advocate of educating and developing the next generation of IT and Project Management leaders. A good leader develops more leaders, not followers.

Web Development & Branding

I've always loved web design and marketing. My career started working on a helpdesk for a web hosting company. I am competent in developing responsive websites built using HTML, JavaScript, Java, CMS, SQL, MYSql, and Photoshop, etc. I design websites, business cards, marketing creative as well.

Testimonials

Resume

Over 20 Years of Experience

Experience

2017 - Present
Ameka Consulting Group, Inc.

Project/Program Management Lead / Principal

  • Responsible for business development opportunities and the day-to-day operations.
  • Oversite over recruiting staff and oversee the recruiting lifecycle.
  • Onsite program consultant for deployment of technologies such as Kronos, Oracle HCM Cloud, PeopleSoft, etc.
  • Responsible for managing and guiding internal initiatives. Ensure robust business management systems and adherence.
  • Oversee program financial performance to ensure quarterly goals are met or exceeded
  • Provide leadership assuring that the necessary program reviews are in place for compliance with
  • customer requirements.
  • Prepare and manage manpower and budget plans to achieve optimum results.
Senior Consultant IT Project Manager, State of Michigan

2018 – 2020

  • Onsite Senior-Level project consultant working with the State of Michigan to work on IT projects within the Department of Technology, Management, and Budget (DTMB). 
  • Exhibited advanced experience managing programs of projects, complex projects or multiple projects.
  • Demonstrated and advanced understanding of project management methodologies.
  • Utilized experience and judgment to plan and accomplish goals with a significant degree of creativity and latitude.
  • Worked under limited supervision with considerable latitude for the use of initiative and independent judgment. 
Consultant Program Manager, Ford Motor Company

2017 - 2018

  • Onsite Program Consultant onboarded for deployment of technologies such as Kronos, Oracle HCM Cloud, PeopleSoft, etc.
  • Responsible for managing and guiding programs through all phases of the program management process
  • Ensure robust business management systems and adherence in the Program Management Office.
  • Developed and ensured adoption of processes that support program goals and business needs
  • Oversee Program financial performance to ensure quarterly goals are met or exceeded
  • Provide leadership assuring that necessary program reviews are in place for compliance to customer requirements: coordinate/facilitate management reviews and support leadership team meetings.
  • Manage all aspects of associates’ activity as to provide growth and foster development and motivation.
  • Prepare and manage manpower and budget plans to achieve optimum results.

2014 - 2017
NorthAmerican Bancard

Senior Project Manager / PMO Lead

Accomplishments
  • Worked closely with the Vice-President of IT Engineering to provide strategic and tactical guidance implementing project management processes.
  • Recognized for providing coaching, mentoring, and leading core project resources – internal/external developers, vendors, and stakeholders.
  • Successfully controlled an inherited at-risk program due to misalignment with the strategic business objectives through managerial courage, the use of negotiation skills, and building strong relationships with peers and project teams.
  • Quickly made an impact to the organization as a PMO leader through creation & implementation of a Project Management Best Practices and an SDLC processes – methodology and processes consisted of a hybrid approach utilizing Waterfall, Agile, and RUP.
Project/Program Responsibilities
  • Delegated tasks to project and program resources and monitored the day-to-day progress of IT Program roadmap initiatives.
  • Worked with technical leads to develop project schedules, timing estimates, and resource allocations.
  • Release planning, creating deployment and production support plans.
  • Effectively maximized program/project productivity by setting clear expectations and proactively communicating metrics, status reports, project schedules, issues, and risks to internal/external stakeholders and leadership to improve transparency and communication of project health to key stakeholders.
  • Created and implemented change control policies and procedures, IT governance model, and issue/risk mitigation management processes.
  • Instrumental in the adoption of a program management approach to managing interdependent projects - allowing project managers to identify, evaluate, and exploit benefits that were previously unavailable.
  • Budget management at Program and Project-level for internal/external resources.
  • Established and implemented key performance metrics and project health reports/scorecards for IT Portfolio.
  • Managed technical resources and responsible for managing reoccurring team meetings.
  • Offshore and onshore vendor and IT services supplier management.

2013 - 2014
ProtectCELL

IT Program Manager (Consultant)

Creative, innovative thinker with key accomplishments including:

  • Establishing and implementing an IT Steering Committee to align business objectives with the strategic direction of the organization.
  • Instrumental in implementing the Agile development model, processes, tools and systems to support methodology.
  • Training sessions and documentation on the PMI project management methodology, as well as Agile best practices. Process improvements through SWOT, fit-gap analysis, and best industry practices.

As key member of the IT Leadership Team, my responsibilities included:

  • Working very closely and guiding Executive-Level Management.
  • Ensuring the successful integration of several projects. Adjusting resource allocation, scope and implementation approach.
  • Executive communication management through dashboards, burn down charts, metrics, and bi-weekly meetings.
  • Translating functional business requirements to IT development team for solution design.
  • Leveraging sound business and  technical  expertise  to manage the software development life cycle from initiation to closure.
  • Manage program and critical project’s scope, schedule, cost and track project status using appropriate life cycle methodology and PMO standards and processes.
  • Third party vendor management from procurement to contract management.
  • Responsible for identification, mitigation and communication of project/program risk management activities.
  • Communicating status, issues, and risks with project sponsors, leadership and executive team.
  • Managing business analyst's requirement quality and test strategies and prioritizing work to be completed.

2012-2013
ITC Holdings

Senior Project Manager (Consultant)

As a Senior Project Manager in the PMO, my responsibilities included:

  • Leveraging sound business and  technical  expertise  to manage the software development life cycle from initiation to closure.
  • Managing project scope, schedule, cost and track project status using appropriate life cycle methodology, as well as PMO standards and processes.
  • Facilitation and creation business requirements and conversion to systems requirements.
  • Led status meetings and provided project status to all levels of the organization.
  • Served as a liaison between project owners and stakeholders. Worked closely with functional resource managers, business analysts, and technical professionals to define requirements, build productive project teams, and ultimately deliver solutions that effectively address such defined requirements. Utilization of project management tools to effectively plan, manage, analyze, execute, and close projects.
  • Coordinating communication regarding project scope and direction between applications, infrastructure, vendors and management team.
  • Established client expectations and achieved a level of understanding of business requirements that ensured successful client communication and project implementation. Established and maintained internal and external project direction and control.
  • Identified and managed issues and risks mitigation plans. Defined, created and monitored metrics for project implementations.

2010 - 2012
E*Trade Financial

Senior Technical Project Manager

Recognized as a “Top Performer” quickly after onboarding. Successfully implemented and managed several concurrent technical projects that included Stock Plan Administration software implementations, mass asset transfers, and data migrations.

Responsibilities included:
  • Intermediate to advanced utilization of SQL queries to extract and manipulate data.
  • Usage of SSIS, T-SQL, SSAS, and Oracle PL/SQL experience Oracle RDBMS.
  • Managing client relationships, ensuring that they and our internal team members understood and performed their responsibilities while maintaining a high-level of client satisfaction and continuously assessing project risks.
  • Establishing and meeting project goals, assigning and  directing the work of others, and managing multiple requests with minimal direction.
  • Led project reviews to assess schedule, processes, assess risks and facilitate communication and negotiation.
  • Owning delivery of project requirements from inception to delivery.
  • Served as the primary contact for assigned corporate clients throughout the implementation process, maintaining a client-focused, yet firm approach.
  • Ability to make good quality decisions based on a mixture of analysis, wisdom, experience and judgment.

2007-2010
Cebos

Senior Technical / Software Implementation Manager Support

Interfaced with the customer and internal staff to ensure all ISO 9000 certification customer software support issues were understood, resolved, and delivered in a timely manner.

Education & Certifications

2010
Walsh College

Master of Business Administration, Specialization in Project Management

2004
University of Phoenix

Bachelor of Science in Information Technology

2020
Axelos

ITIL 4 Foundations Certification

2017
Six Sigma Global Institute

Certified Lean Six Sigma Black Belt

2014
Scrum Alliance

Certified Scrum Master

2010
Project Management Institute 

Project Management Professional (PMP) Certified

Program & Portfolio Management Trainings

Project Management

Stakeholder Management

100%

Project Governance

95%

PMO Development

80%

Budget & Cost Management

90%

Performance Management

85%

Leadership Skills

Strategic Thinking

95%

Change Management

80%

Problem Solver and Critical Thinker

95%

Servant leader

100%

Team Building

100%

Communication & Presentation

100%

Business Development

Negotiation & Persuasion Skills

85%

Research & Strategy

95%

Business Intelligence

80%

Public Speaking

90%

Emotional Intelligence & Discernment

90%

Assertiveness

90%

Technical Skills

Coding Knowledge - Java, HTML, C, .NET

65%

Database Knowledge - Oracle, SQL, MySQL, MS Access

80%

WordPress, CMS

80%

Security

75%

Software Implementation

100%

Business Requirements

95%

Web Design

85%

Portfolio

My Works
Project Work

Project Work

Projects
Project Timeline

Project Timeline

Project Management Artifacts
Project Process

Project Process

Project Management Artifacts
Sample Client Gantt

Sample Client Gantt

Project Management Artifacts
Agile/ Scrum Training

Agile/ Scrum Training

Project Management Artifacts

Contact

Get in Touch

Mobile

248-289-0165

Location

Southfield, MI

Email

charlenejohn12@gmail

Available for freelance, W-2, and 1099 opportunities

How Can I Help You?